Here is why Zendesk Inc. (ZEN) stock plunged in the after-hours on Thursday?

ALGN Stock
ALGN Stock

Zendesk Inc. (ZEN) shares plunged 15.98% in after-hours on Thursday, October 28, 2021, and closed the daily trading at $99.99. However, in the regular trading session, ZEN’s stock lost 2.98%. ZEN shares have risen 14.30% over the last 12 months, and they have moved down 11.21% in the past week. Over the past three months, the stock has lost 8.83%, while over the past six months, it has declined 18.57%.

Let’s have a brief look at its recent news.

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ZEN latest financial results announcement

On October 28, 2021, Zendesk, Inc. (ZEN) reported financial results for the third quarter ended September 30, 2021.

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Q3 2021 financial highlights

  • ZEN reported total revenue of $347.0 million for the quarter ended September 30, 2021, compared to $262 million for Q3 2020.
  • The cost of revenue was $70.3 million in Q3 2021 compared to $62.8 million in Q3 2020.
  • Total operating expenses were $315.65 million in Q3 2021 compared to $227.43 million in Q3 2020.
  • It suffered a net loss of $54.4 million or net loss per basic and diluted share of $0.45 in Q3 2021 compared to a net loss of $40.7 million or net loss of $0.35 per basic and diluted share in Q3 2020.

Q4 2021 financial outlook

For Q4 2021, the company is expecting

  • Revenue in the range of $366 million to $372 million.
  • GAAP operating loss in the range of $49 to $43 million.

ZEN acquisition of Momentive

On October 28, 2021, Zendesk (ZEN) and Momentive (MNTV) entered into a definitive agreement under which Zendesk will acquire Momentive, including its iconic SurveyMonkey platform.

According to the agreement, Momentive stockholders will receive 0.225 shares of Zendesk stock for each share of Momentive stock which represents an implied value of approximately $28 per outstanding share of Momentive stock.

Momentive will release its full third-quarter financial results on November 9, 2021.

ZEN upcoming investor day

October 21, 2021, Zendesk, Inc (ZEN) will hold its 2021 Investor Day on November 18, 2021, at 9 am ET with limited in-person attendance in New York. The Investor Day will include executive presentations followed by a question-and-answer session.

ZEN 2021 State of CX Maturity Report

On October 07, 2021, Zendesk (ZEN) released new research in a partnership with Enterprise Strategy Group (ESG) about the companies who have continued investment in their customer experience over the past year are 10 times more likely to have maximized their resiliency during the pandemic and three times more likely to have grown their customer base year over year.

The research found that the number of Champions within midsized and enterprise companies has more than doubled from 6% to 14% since 2020.

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The recent financial results were improved but still unable to fulfil the investor’s desire which resulted in an after-hours loss on Thursday. we hope that it will end the weekly trading in a positive mode.


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