Pegasystems Inc. (NASDAQ: PEGA) stock gained by 0.2% at the last close whereas the PEGA stock price declined by 6.85% in the pre-market trading session. However, there is no current update available regarding this downfall in PEGA share price. Pega develops cutting-edge software that reduces business complexity, allowing their clients to make better decisions and complete tasks faster. Pegasystems helps the world’s most successful companies address their most pressing business issues, such as increasing customer lifetime value, simplifying customer service, and increasing operational efficiency.
On June 18, 2021, Pegasystems revealed that for the 12th year in a row, Pegasystems has been designated a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center.
Pega was ranked first among 16 CRM providers assessed by Gartner for completeness of vision and ability to execute in the study. The customer engagement center (CEC) market is described by Gartner as the market for software solutions used to deliver customer service and support (CSS) by intelligently engaging with customers both proactively and reactively by answering inquiries, fixing issues, and giving advice.
Pega Customer Service was assessed in this study. Pega Customer Service, which is part of the Pega Infinity digital transformation suite, streamlines service by automating processes and cohesive data and systems throughout the enterprise, allowing contact center teams and digital touchpoints, such as web, mobile, and chat self-service channels, to provide personalized and even proactive and preemptive customer service experiences. The solution, which is powered by a new generation of artificial intelligence and automation, helps consumers get answers faster across all channels and simplifies the agent experience with intelligent advice.
Also, think that the leadership award for Pega Customer Service is seen to complement other recent analyst validations of Pega’s customer interaction capabilities in AI and automation.